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fraud guide


AIGS Ltd. take the subject of fraud very seriously.

Whether you have a question about a specific transaction, or are concerned about suspected fraudulent activity, then the following guide is designed to ensure that you receive the right support.



What should I do if I have a transaction inquiry, or suspect fraudulent activity?


AIGS Ltd. neither store, nor has access to any of your credit card information.  That’s because the payment transactions themselves are completed through Apple App Store for iOS devices, Google Play Store, Amazon App Store for Android and Steam Store for PC and MAC devices (depending on your device) via your personal email address associated with that account.

So, for inquiries related to transactions or to report suspected fraud, please contact either of the Third Party Payment Processors directly by following the below links:

For Apple (iOS) devices:
https://support.apple.com/en-gb/HT204084

For Google (Android) devices:
https://support.google.com/googleplay/?hl=en#topic=3364671


For Amazon (Android) devices:

http://www.amazon.co.uk/gp/help/customer/display.html%3FnodeId=3149291

For Steam Store Support (Windows PC and OS X and OS X EL Capitan computers):

https://support.steampowered.com/newticket.php

Please note: Receipts for any transactions are emailed to you by Apple or Google soon after each purchase.

However, purchases may be bundled together if you’ve bought multiple items and might take longer.  These post-purchase processes are subject to change by Apple App Store for iOS devices, Google Play Store, Amazon App Store for Android and Steam Store for PC and MAC devices.  AIGS Ltd. doesn’t offer any billing programs.  If however you’ve contacted any of our Third Party Payment Processors about suspected fraudulent activity and they’ve sent you to us, please direct your inquiry to our contact us submission form.  Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots etc.
 


What to do if you are a victim of fraud?


ActionFraud is the UK’s national fraud and cyber crime reporting center.

Victims can report fraud 24 hours a day, seven days a week through the website
www.actionfraud.police.uk or by calling 0300 123 2040 (textphone 0300 123 2050).  Specialist fra
ud advisers are available Monday to Friday 8am to 9pm, Saturday and Sunday 9am to 5pm.  Calls are charged at the standard rate.

Outside the UK

If you have purchased any of our games from outside the UK then you will need to liaise with your local police service.

Thank you.
AIGS Ltd.